Makinzie Yxt

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Verified Buyer
| map-marker Allentown, Pennsylvania

They lie and don’t cover what your contract quotes! They refused to pay my claim even though the Machanic told them them based o. The contract stated that my issue was covered under my contract.

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CarShield - They lie and don’t cover what your contract quotes! They refused to pay my claim...
My axel went on my Lexus. This caused other components within the drive axel to fail as well. Car shield stated that I was not covered because the boot inside caused the failure to occur. The mechanic explained that the boot went bad only because of the axel and car shield still refused to authorize the repair! This company is bogus and should not be trusted! They do not have the safety of the consumer in mind at all!
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Pros:
  • Dont
Cons:
  • Very unconcerned for your safety and other issues
  • Are liars

User's recommendation: Do not use it his company! I paid them to 2 years! Never did I have a claim and When I did they would not honor th contract

Anonymous
map-marker Tacoma, Washington

Missrepresentation of services

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I bought a Car Shield Policy because of the TV Commercials. Little did I know that what they say, and what they do, are not the same. I took my car to Chevrolet to have the power steering and the AC fixed. The dealership called Car Shield to get approval. Car Shield approved $2600.00 of the $6300.00 bill. Now I am left to cover $3700.00.I was under the impression that my policy covered the repairs less $100.00 deductible. .
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User's recommendation: Shop around

Robin L Frf

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Verified Reviewer
| map-marker North Easton, Massachusetts

Cancelled after 4 days....

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I was quoted and said ok to 140 a month for platinum coverage. I get a flyer in the mail I can get DIAMOND coverage for 109... I call I am disconnected, left on hold and then talked down to by some dim witt telling me SWEETIE YOU'RE GOING TO LISTEN TO ME ... she is very fortunate we were on the phone - VERY ! I hung up - called back - now they can offer me same package for 119... never got confirmation price was lowered. I call - price is still at 140...now I tell them forget it I want to cancel. Let's see I sat on hold for 30 mins finally a voice of reason, a very nice gentleman agreed to full refund. Still waiting for it...I have never been treated so poorly and I would have been a good customer...
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Preferred solution: Full refund

User's recommendation: RUN THE OTHER WAY AND FAST

Anonymous
map-marker Addison, Illinois

Rude customer service

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I signed up with carsheild while checking additional warranty options. I was told that I had 30 days to cancel. Furthermore, I explained to them that I had one more company to consider, yet I was convinced to just sign up and if the other option was better to just call back and cancel. After comparing my credit union's options, I found them to be the best suitable for ME. I was hung up on 3 times and verbally disrespected. They talked to me stupid. They wanted information on what my credit union was offering. WHY? If I want to cancel 45 min later, just cancel. The first time I called the guy (Cameron) tried to convince me that they were a better company, I told them I just want to cancel and without any confirmation of the cancellation I was hung up on. I called back to make sure it was cancelled, and they proceeded to give me the "let me convince you" talk again. I was hung up on again, still not know if I was actually cancelled. Not only that, I called back a third time, and again I had to go through the talk, by this time I was so aggravated because why can't you just cancel my policy that was made 45 min prior. The lady talked to me in a horrible tone. She finally said with an attitude "I will cancel it, and you will get your refund in 3-5 days" she then hung up without a goodbye. I don't care how good the company is, I will not be talked to that way.
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Preferred solution: Full refund

User's recommendation: never let them convice you to sign with them with the term "you have 30 days to cancel,

Anonymous
map-marker San Francisco, California

Disappoinment

A simple fix could not happen at my dealership or someplace close to my home. Very misleading. On a fixed income and paying $94.94 per month for something not as advertised.
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User's recommendation: Save the money you would pay for this service in your account for car service.

Christina B Mch

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Verified Reviewer
| map-marker Saint Peters, Missouri

Misleading salesperson/charged for the month they've had my car

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Misleading salesperson and left with over $5000 in covered parts to be repaired because one covered part broke two others. I also never got a rental and I lost my income because they still have my car and they are in no hurry to fix it. It took over a month to get denied for most of the damage and after I cancelled my policy they were still trying to sell me another and blamed me for them taking so long because I called almost everyday trying to get an update on my car. Now I can't afford to keep my car and the stress alone has caused me a chronic illness.
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Loss:
$5000
Pros:
  • Have auto pay to collect your money
  • Trained to lie
Cons:
  • Will not pay
  • Trained to lie
  • Will blame you for their delay

Preferred solution: Let the company propose a solution

User's recommendation: Read reviews on BBB

Rose R Xea

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Verified Buyer
|

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Verified Reviewer
| map-marker Henderson, Nevada

Paid for car sheild over 18 months. They told me on phone covered. But when work was done they denied the coverage

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CarShield - Paid for car sheild over 18 months. They told me on phone covered. But when work was...
Scam they say covered but deny coverage when want to use it. They advertise coverage they say coverage on the phone then deny it when using it.
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Loss:
$522
Pros:
  • No pros at all
Cons:
  • Service only good for complete failures
  • Stupid
  • Scam to get you in

Preferred solution: Full refund

User's recommendation: Do not buy scam

Martin R Qrx

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Verified Reviewer
| map-marker Edmonds, Washington

Because I can’t talk to anybody except for the stupid computer

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Trying to talk to somebody about increasing coverage but if I don't get a call back I'm going to cancel my coverage with the people is garbage
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2 comments
Guest

F rating with the BBB and a red alert from them to use caution with this company as they make false promises about covering repairs.

Guest

CANCEL ASAP -- HORRIBLE WARRANTY COMPANY

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Anonymous
map-marker Miami, Florida

Total scam. 4 days of rental coverage when it takes weeks to get approved. Called to cancel, asked about a refund and was hung up on.

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Wanted refund after local mechanic refused due to their past history and was hung up on by carsshields representativehell
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Loss:
$900
Pros:
  • No pros at all
Cons:
  • Super nightmare

Preferred solution: Full refund

Lasasha Ofz
map-marker Cape Girardeau, Missouri

They found every reason possible to drag a claim out so not to have to pay.

Been paying $80 a month for 3 years for their gold coverage. My 1st claim on 5/18/22 on 7/25/22 I give up. Canceled policy and out of pocket $1800.00 in repairs. They are definitely not a reputable company to do business with. Also good luck finding an auto shop that will work with them.
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Loss:
$2500
Cons:
  • Playing 80 monthly for nothing

Preferred solution: Full refund

User's recommendation: Find a different company

Judith P Jjj

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Verified Reviewer
| map-marker Lakewood, Colorado

I dont want other people to be scammed by CAR SHIELD the way i was

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uestedOn 7/30/2021 I joined CAR SHIELD thinking it would be a good decision for me being disabled and high car repair bills would be very hard on me. Then 3 months later my Vehicle started making a strange noise I called Car Shield they had my Vehicle towed to the repair shop they had their Adjuster go to the repair shop he said it was not covered because of high mileage and an Internal leak in my Transfer case assembly which ended up costing me close over $4000.00 just for the part not the labor. When i joined Car Shield my Mileage was 133,152 on 10/26/2021 my mileage was 134,216 in three months I put on 1,064 in 3 months When i tried to cancel my policy the wouldn't they kept taking monthly payments when I request a refund I was told no and got hung up on. In my Opinion CAR SHIED IS THE BIGGEST BUNCH OF *** AND ALL THERE FALSE ADVERTISING SOMETHING SHOULD BE DONE ABOUT ALL OF IT
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Loss:
$5000
Pros:
  • Good only in collecting money from me
Cons:
  • Does not want to pay when you need your car to be fixed

Preferred solution: Let the company propose a solution

User's recommendation: NO I WOULD NOY

Carolyn H Gsq

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Verified Reviewer
| map-marker Chicago, Illinois

Too many emails

Too many emails coming to us , we are definitely not interested in buying the services offered. Please stop sending ANYTHING to us!!
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1 comment
Eric B Kyc

I totally agree, even after cancelling my service and unsubscribing this rip off company continue to send emails. Leave me alone Car(Rip-Off)Shield

Mark R Unp

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Verified Reviewer
| map-marker Cottage Grove, Oregon

Denial of coverage

My batteries failed. Not covered 500$ My DEF pump failed . not covered 2200$ My air suspension failed. Not covered 900$ What have I been paying for for the last two years?
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Loss:
$3600

Preferred solution: Full refund

User's recommendation: Put the money in a separate account for emergency services

Anonymous
map-marker Summit, New Jersey

Car Shield never pay out

Took my car to my mechanic but car shield said they would pay for it but he was not Ase certified so had it towed to the car dealer for repair just to hear car shield renege on pay for work being done. Will never pay for a car shield again, scam.
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Featured
John L Dvc

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Verified Reviewer

Commercials on Television

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CarShield - Commercials on Television
Explore video interviews

Whenever I watch the CarShield commercials, I always wondered where the company gets its money. The "testimonials" usually don't tell you what the repairs were for or what body shop did the repairs.

The commercials don't even state if they are actual consumers.

This is all you need to know about CarShield. I am just glad Chris Berman is no longer "legitimizing" this fraud.

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Cons:
  • Pyramid scheme

Preferred solution: Apology

User's recommendation: Research your company before investing.

8 comments
Guest

We hAd car shield several years ago. Every time we had a problem, they told us that it was not covered,(water pump), ( alternator), (brakes).

When we said we were cancelling our contract, they said we would get a portion of the money back. We sent in the letter they requested, they said it went to the wrong place, never told us we filled it out wrong and sent to wrong office. We redid paperwork, and went over it with their people, and went over mailing address. Mailed it, waited a long time, again told all wrong.

This is when we gave up. I laugh at their stupid commercial now!

Guest

The advertisements for CAR SHIELD could be some of the worst commercials on TV, condescending, and very misleading...CAVEAT EMPTOR.

Guest

these types of scams have been around for years as a factory mechanic trained by VW DATSUN VOLVO MAZDA TRIUMPH they come and go. have never one time seen them worth one cent. don't waste your money

Bernarda Qrf

they are no good keep your money they got me

Guest

Now they got iceT and tom selleck. Imagine these rich folk are driving a 5 year old car with no warranty. I cant except for a classic car and they have their own mechanics as well

Guest
reply icon Replying to comment of Guest-1998174

But we do know Ice-T loves his cars.

Guest
reply icon Replying to comment of Guest-2005949

and the money it takes to buy them

Guest

They're a fraud. Good luck getting a claim paid.

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