Kim T Epz

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Verified Reviewer
| map-marker Cookeville, Tennessee

Dis satisfied and if I could rate 0, I would.

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Car in the shop for over a week with still no part coming from vendor. They will not escalate to anyone that can help expedite the car part to the repair shop. No one seems to care and when they read the notes and the calls that have been made they say everything is being done. I am telling you don't buy this service it is not worth it, you can save money in an account that you pay for the monthly premium and deductibles and get your service done in a timely manner. Customer service doesn't help, they can't do anything for you!
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Loss:
$1000
Cons:
  • Way to hard to file a claim and get it fixed
  • Add more pressure than normal to get my car repair
  • Can not contact anyone to get help

Preferred solution: Full refund

User's recommendation: DO NOT WASTE YOUR TIME!!!!!!!!!!!!!!!!!

Anonymous
map-marker New Port Richey, Florida

False advertising

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CarShield Car Warranty is the worst!! Don't waste your money. Ask a car dealership maintenance before you buy. Ask any auto repair shop. They all have bad experiences with Carshield. Purchase your car manufactory warranty. Their sales pitch was great, I purchased the diamond plan. Filing a claim a year later is impossible. I've tried calling for a month speaking to more than nine agents to resolve my claim which is electrical and completely covered. Car Sheild refuse to pay the dealership cost and have no solution to the issue. Their claim adjusters are clueless. The adjusters work from a computer system and have zero knowledge about car parts. Save your money!!! False
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Anonymous
map-marker Beaverton, Oregon

They covered nothing that they said they would.

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We poured a lot of money into them just to be told they would cover nothing that needed done. I relied on these repairs to be done so I could go back home to take care of my elderly father. What a disappointment
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User's recommendation: Find another company

Eugene E Oxu

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Verified Reviewer
| map-marker Denver, Colorado

Checking out my coverage

Call me please you all said that I have no air bag coverage, windshield wipers,power locks messing up. What the heck do I pay coverage for every month and can't get nothing in return
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Loss:
$700

Preferred solution: Let the company propose a solution

Anonymous
map-marker Stony Point, New York

Refund

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I canceled one vehicle first ,the same day that they withdraw my monthly payment from my bank. The second vehicle also was canceled that had only one day coverage but paid in full,. When I did the cancelation, (I sold both vehicle in one day)they tome that both premiums would be refunded...a month later and NO REFUND but worse yet,they telling me that it won't be a refund because the month went by and they use those payment to cover one month coverage. Thieves, dishonest and untrustworthy
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User's recommendation: NO NO NO NO

Tally Tem
map-marker Homerville, Georgia

Unsatisfied customer

You guys wont Honor the contract agreements i spent more money on the repairs than you guys did so if thats the he way its going to work then I dont need you guys per the contract I was supposed to pay a 100 dollar deductible and that was supposed to be the end of it
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User's recommendation: Don’t ever use Carshield

Anonymous
map-marker Baltic, Connecticut

To get a qoute

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was presured to get service had to talk with wife still wanted card number did not wont to wait not happy with agent
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Preferred solution: Apology

Raymond M Tmn
map-marker Suffern, New York

Did not cover anything that we were told it would

when we brought our car in for service for what we thought was covered-they had excuses for not covering anything. This was the first time in 2 years we needed A/C repair. I would not reccommend Car Shield at all. We are cancellingdon't be fooled int a false sense of security
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Loss:
$2500

Preferred solution: Full refund

User's recommendation: Don't be fooled by a false sense of security

Anonymous
map-marker New Bedford, Massachusetts

Honestly it’s basically an update

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Honestly its basically an update but when I had car shield they were supposed to cover car rentals when my car was in the shop my car was in the shop for months like three months I had to get a rental for three months they did not reimburse me any money kept giving me an hard time everything just kept getting extended extended and out of all said and done yeah they fix my transmission but I couldve just paid $2800 and got my transmission done I spent more than that in rentals That I have proof
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User's recommendation: It’s garbage they’re a waste of time they only reimburse you like $125 in rentals which is what four days five days without insurance on the car other than that you’re paying double which is *** that’s not what they say they give you rentals while your car is in the shop but they didn’t give me a rental I had to pay out-of-pocket and they said that they will reimburse me after but they never did and then I canceled with them because they weren’t giving me no money for reimbursement of a car rental

Falcon Sub
map-marker Largo, Florida

To cancel my service

After activating my account with car shield I went to my Chevy dealership and was told that they would not honor my account with car shield. They said that car shield was just to difficult to deal with. So my way of thinking is if they wont deal with car shield, why should I. Plus my vehicle is fairly new with only 20,000 miles on it. I can save enough money to make any repairs that may be necessary at $100.00 at a month until something happens. Maybe at a later date I will renue my account.
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User's recommendation: Chem with your repair shop before opening an account with car shield or any other automotive car coverage

Anonymous
map-marker Minneapolis, Minnesota

Bad company

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I was told my transmission would be covered I paid diag fees of 110 at rydell auto and gave the dealership my contract well my contract wasn't any good they declined my vehicle and was referred to a different shop anyways I called cancel my contract was told it was they said no more charges would take place and now I'm out another 74 bucks I offered to not place reviews if they would simply refund well as you can tell the outcome is the hard way so please do not do business with this company rude staff and they hang up on their customers as well ...thanks for reading and stay safe .
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User's recommendation: Never trust them

Vincent S Ucp
map-marker Miami, Florida

I was referred to one of your warranty partners and they are no longer in operation

I need to talk to someone about this issue. Liberty bell auto warranty company was your referral company when I called car shield and they are no longer in operation. I need to know who purchased my warranty and I need to utilize it immediately
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Loss:
$3600

Preferred solution: Deliver product or service ordered

Realtor N

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Verified Reviewer
| map-marker Cape Coral, Florida

I ordered car shield because I am a senior-senior and cannot afford high cost auto repairs.

Car Shield. I am a senior-senior with a great 2013 Acura SUV and cannot afford any costly repair bills. Never did I imagine with such a great car that I would ever have to use this warranty service. Low and behold, my AC went out. I had not realized what a comfort car AC was until this, and I took the car to the next door to my office Tires Plus. oops, it needs a compressor at $1400. They could order the part, bring the car in the next morning and they would repair. Done! I would have to put on a credit card and pay it off when I could. After I got back into my car, I realized "Oh, I have Car Shield." I went back in and told the attendant. I called Car Shield, gave my info and two times she said what was that again?, I got "discomboboodledd" with my screen. Finally she explained that Tires Plus would have to submit the workorder, the adjustor would review it and in 2 to 3+ days I would get an answer. It was Friday, my car is my second office, I carry customers in it daily, and I live in mid 80s-90 degree SWFL!. Ghee whiz! I hung up. The associate called me back sying she didn't know if the connecttion got lost, but call me back at 1.800 ahhhh ahhh the number. What PROFESIONALISM! I called back and asked to cancel. What good would 3+ days wait do me when I pay for an warranty? What a ridiiculous rip-off! Its a good thing I was not year(s) into the prgram. DO NOT USE CAR SHIELD!
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Loss:
$1
Cons:
  • Unprofessional
  • Bad service and unprofessional personnel
  • Bad service and unprofessional personnel and worthless

Preferred solution: Full refund

User's recommendation: I DO NOT RECOMMEND CAR SHIELD EVER!

Pamela M Rqg

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Verified Reviewer

Refund

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I started a plan on January 18th. You doubled diped the payment, 79.99 twice. I canceled the plan on the 21st and received one refund of 79.99. But the second payment was never refunded. I sent proof of my bank statement to your address stated on the cancelation email, it showed two payments were taken out and one refund. That was two months ago. Please contact me as soon as possible or expect a law suit. Pamela McRight, 254 E Ackard Pl, San Antonio, TX 78221. My car is a 2015 Chevy Spark.
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Loss:
$80

Preferred solution: Full refund

User's recommendation: Do not trust CarShield

Phi Vaj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Largo, Florida

Scam Insurance

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I wish people would come to Web sites like this 'Pissed Consumer' before buying products or services like Car Shield. A few bad reviews is normal for any product or service, but it's overwhelmingly bad for Car Shield. Car Shield is just looking to take your money and leave you with a false sense of security where you don't find out how bad it is until you file a claim - normally called a scam but they somehow stay just under that radar by paying out a very few legitimate claims. Remember, just about every problem with a car can fall under maintenance, neglect or normal wear & tear, none of which Car Shield pays for. So what are you really paying for?
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User's recommendation: Stay away from Car Shield & companies like them

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