Anonymous
map-marker Chicago, Illinois

I don't have insurance with you'll but you are sending me a litter

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I dont have a car please take my information off your mailing list I have an identity theft on my information my name is Lonetta Frazier I live at 6808 S. Ridgeland please take my name off your list I will make an report on this matter you can contact me at 1-77*-***-**** anytime my EMAIL is Lonettafrazier1959@***.com an can you contact my once you see this message !!!
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User's recommendation: I don’t have a car for up two years please remove my name thank you

Majorie Zok

Not happy

I've been with CarShield since 2023. I had to have repair work done on my vehicle Nov. Of 2023. Carshield the work was not covered under their plan. They considered it wear and tear. Since then they'd been trying to contact me for possible reimbursement of that claim. I sent an email with a copy of the invoice for work done. The next day I was told I worksheet be getting reimbursed as a piece had broken off and it wasn't covered. To me, if a piece broke off, is not normal wear and tear. I tried to get my monthly payment refunded and cancel my policy. I couldn't do that. Only when you first sign up as a new customer, could I have gotten a refund within the first 30 days. They canceled my policy as requested. How does one know within the first 30 days to cancel if nothing has happened? It could be months before work is needed. Don't get Carshield. They don't cover everything as they advertised. They tell you what's covered but they don't tell you what's not covered.
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Loss:
$360
Cons:
  • Not everything is covered

Preferred solution: Full refund

User's recommendation: Don't get Carshield!

Caitriona Edz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Locked out of car

Car shield was working on getting us help but someone came and had what we needed to get into our car and did not charged us but my husband gave him something.
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User's recommendation: Car shield is great to have before you have trouble. I recommend it.

Helen B Yus

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Verified Reviewer

Everything with CarShield is always great just wanted to make sure my payment went through

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Excellent I was checking that my payment went through . This company is very well put together Im very satisfied with them, they always are very kind and helpful . I always tell anyone that I know with a car that they should have car shield. Knowing your covered if anything happens to your car is a great relieve.
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Pros:
  • Very helpful

Preferred solution: Nothing everything is fine

User's recommendation: Just call with any problem they will always help

Blase Ozc

Update payment method

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I called to update payment method. The process was quick and easy. I was also provided with cost saving payment options,which were helpful. Great service.
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User's recommendation: To my husband

Resolved
Kenneth R Nkz

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Verified Reviewer

Resolved: Contract ABF491****

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Updated by user Jan 24, 2024

Company fixed the issue and I have been provided with apology. I contacted CarShield customer, again, after I made the report with you. The representative agreed to send the requested information ASAP!

Updated by user Jan 20, 2024

January 2nd of this year a representative promised to mail copies of the contract and id cards for my CarShield coverage. By January 17th I had not received anything yet.

A few days ago I was promised by CarShield customer service that I would receive the requested documents.

I'm waiting. Will inform you when the info is actually received.

Original review Jan 17, 2024
I was hoping to get a copy of my contract and id cards mailed as promised. I spoke with your representative Trey on January 2nd of this year and he said the requested information would be mailed. Thanks!
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Pros:
  • Towing
  • Items covered
  • Rentals
Cons:
  • Can not transfer contract and no refunds

Preferred solution: I need a copy of my contract and id cards

User's recommendation: Maybe! I recently signed with you guys

Matt S Nxp

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Verified Reviewer

I have a 2019 f150,

Brought my truck to a Ford dealership waited 6 days for adjuster to show up then 4 days later I'm told carshield will pay for used tranny. 108k on it and it should be there in 5 days. If I want new tranny I can pay the difference (convenient) So 2 weeks and my truck hasn't been touched and I'm getting used parts. I was given a confirmation number for rental car n enterprise had no vehicles available. The commercial is bs. Your certified mechanic is not good enough, Nothing simple about it complete train wreck. Costumer service says wow you have been waiting a long time. My opinion is save your money go to a company that cares if you're without a vehicle..
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Loss:
$1354
Pros:
  • No pros total bs

User's recommendation: Go somewhere else, commercial is all lies

Michael B Hcg

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Verified Reviewer

Dishonest Practices, Fraudulent, Scam

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To whom it may concern, I am reaching out to discuss my horrendous experience with Car Shield, in hopes it will save someone else time, money, and disappointment. My experience has been an extremely disheartening, dishonest, and disappointing process. No associate provided any feedback or insight, not even an apology for selling the policy dishonestly, and being unethical in their sales practice. The associate I spoke with had no empathy, compassion, or care in the world. I called to get more clarification on why the entire claim was not being paid out, as I am paying for a service with the expectation that when needed I would be able to use it. The representative spoke negatively about the company and seemed bothered by my call. The associate was very unprofessional, being the face of the company, this only further fueled my frustration with Car Shield. Car Shield is a predatory company. Car Shied customers have a certain demographic which they assume are not educated, they sell policies with no intentions of truly paying out claims. When I called to discuss my concerns and get my questions answered I expected the situation to be handle quickly, professionally, accurately, and honestly, instead it was managed terribly. We are all experiencing inflation, etc., I get it companies are trying to cut costs and stay afloat, but it should not be at the cost of cheating customers out of benefits that they pay for and is owed to them. I hope going forward no other customers will experience this nightmare I continue to experience with Car Shield. Car Shield needs to step up and take accountability, responsibility, and be transparent about their policies. Car Shield leaves its customers in vulnerable, uncovered positions, but the purpose of purchasing a plan is to have a backup, for unexpected car repairs. I thought I was safe because of my Car Shield plan instead I learned that I was the furthest from it, when I needed them the most, they let me down. Car Shield can afford to pay low D level celebrities for commercials, to advertise services, that they do not use or applicable to them yet cannot pay put their customers claims. I would prefer a phone call to rectify my concerns, ASAP, before reaching out to social media, the BBB, and other outlets. Regards, Michael Blakley 704-705-****
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Loss:
$2200

Preferred solution: I would like for the claim to be completely paid for.

User's recommendation: Save money and just pay for your own repairs.

Crystal A Jjw

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Verified Reviewer
| map-marker Mahoning, Pennsylvania

Bad company contact policy

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I am pissed I DO NOT RECOMMEND CAR SHIELD AMERICAN AUTO SHIELD They have a grace period before they fix your car but towing starts immediately. So if your car breakdown & needs fixed they will only tow it not get it fix if it's in your grace period i was 4 days shy in my 26 day grace period.

on DECEMBER 12th they towed my car January 8TH they deny my claim from information they had in the being only to say it was denied because of the 4 days difference they had to find a reason to deny it they had the shop do alot of stuff for nothing whose to say when your car gon breakdown but if it breakdown within that grace period it will not get fixed.

No one is taking CAR SHIELD because they don't like to pay SO DON'T WASTE YOUR MONEY IF YOU ARE HAVING CAR PROBLEMS. I have canceled my policy because if I'm paying you all to fix my car I shouldn't have to wait on a grace period you guys didn't wait a grace period before they take my money they don't give refunds if it's not within the 1st thirty days the representative will try to talk you into staying with them with a cheaper rate quote I do not recommend them they ask you for a lot of paper work on it like when you maintain it Ms Fox & Ice T shouldn't promote CAR SHIELD as good a good company check around read reviews but I recommend the old fashioned way save money for a rainy day because depending on some 1 else to fix it will cost you more in the end

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Loss:
$300
Pros:
  • Reasonable price
Cons:
  • Grace period

Preferred solution: Full refund

User's recommendation: Don't stop with one check all & ask questions

Gregory G Rle

Poor Service & Deception

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Refuse to put the right part in the Car! They want to use aftermarket parts in Expensive Cars! You will end up retaining a Attorney to resolve your problem!
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Loss:
$2600
Pros:
  • There are no pros
Cons:
  • We got cons

Preferred solution: Full refund

User's recommendation: Don’t use this Company!

Anonymous
map-marker Mccalla, Alabama

They denied a claim that I had because they said the mileage was inaccurate, I told them when I inquired about coverage that I wasn’t sure if the mileage, it was okay then, they wanted the account

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They accepted my money after being told I wasnt sure about the vehicle mileage because it was in my grand daughters possession, it was, dont worry about it, give me an estimate of the number of miles, now that I have a claim, its a problem and for some reason theyve deducted an extra $298 from my account!!
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User's recommendation: BEWARE

Sophiya Rzu
map-marker Mesa, Arizona

Great consumer service

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Love this company very helpful and got it done quickly and efficient friendly staff and always willing to help
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User's recommendation: Try it

Anonymous
map-marker Dallas, Texas

This is the biggest rip off company in the world...

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You advertise what you can have done...but when you you take your car to any repair place they will have nothing to do with Car Shield...I just experienced this...my repair was $2000 and they only paided $461.00 of my total claim...my water pump went out on my Cadillac CTS COUPE...they wouldn't pay for any other parts connected to to replacing the water pump...I was stuck with a $1600 bill...total scam!!!do not sign up for this plan...save your money
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Gregory G Rle
map-marker Milwaukee, Wisconsin

The Service absolutely Sucks! They want to put After market parts in your Car! They want the Service providers to discount their parts! Dealerships hate these *** Total waste of your time & Money!

Your ServiceSucks! Youre not worth the money! Stop putting Aftermarket parts! Mercedes dealers hate your guts! Genesis dealers dont want to waste their time! So, you the Customer will definitely be paying out of pocket, even with this coverage! Enough too really *** you Off! Your Commercials SUCK!
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Nai Eft

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Verified Reviewer
| map-marker Los Angeles, California

Canceling my coverage

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American car shield is informing some potential customers like my self. One of my local Dodge dealers that I buy most of my trucks from, does Not Accept Car Shield. I have never had a claim with American car shield. So your add is misleading when you say take it to any ASE certified location of your choosing. Dodge is my choice of of Certified places I want to go. But they won't even Touch my truck. So the premiums I have been paying is like putting the money in a slot machine. And most of you know that the machine will take it with no returns.
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User's recommendation: Do your research before you decide. It will save you a lot of money.