CarShield
Reviews and Complaints

I spoke with a representative that the vehicle I had was no longer in service and was told my money would be refunded for this month. Still nothing

They refused to pay to pay !!! Paid them from May to September. Need their service in September, they refused to pay for my car to be fixed !!!

No longer have this vehicle No other words needed. I was satisfied with the company and service. The representative(s) have been courteous and polite

I need to cancel now. My brakes gave out and that didn't help at all. I paid out of pocket and have been paying for nothing.

I was not aware that you all was taking my money out of my account without me pre approval

No one contacted me to let me know when payment was do I thought it would be taking out around the 25 of the month

That money was apart of my rent

Please put it back in my account

I had a fantastic salesperson. They Sold me their top package.

I asked multiple times if I could use their services in Southeast AK. They reassured me multiple times, but then I discovered that nobody in my town works with them. Closest would involve me putting my car on a ferry for $1600 one way than take it to shop than put it back on a ferry for another $1600. This whole process would take roughly a week.

Due to this being an option they considered it still being able to provide services to me in my area. I canceled my policy but due to supposedly being able to provide me services in my area via by taking my car by ferry to another city would not authorize me a refund. The supervisor I spoke to was Chloe was extremely rude she couldn't care less about my situation only cared that tech they could still provide services to me. Refused to understand hear me out refused to provide me with her supervisors contact information wouldn't even provide me with last names so could call and ask to speak with her myself.

Refused to connect me with a supervisor and stated they don't take calls. Do not trust them do your research prior to buying as I found out they do this often and don't ever issue refunds.

Come to find out they only have possibly two providers in all of Alaska who even work with them. Therefore they truth should not be advertising in Alaska in general in my opinion.

My 2013 Cadillac Escalade piston gasket blew and you could hear it and the mechanic wanted to make sure and also did a compression test to confirm it. CarShield told him he need to take the engine apart so a rep could come out to see it.

The mechanic stated it would cost more to do that than to just replace it.

I ended up having to pay for it myself. Company is no good and a lot of mechanic in my area and will not take CarShield.

Well l call to get a quote the man kept talking in being so rude l kept telling him l will call back when l get the funds he kept talking telling me he got coverage for his vehicle l told him that's good unprofessional

Get your credit card ready because that's what they're after, obviously. I'm deaf and asked a question, and was prompted right away to give up my credit card number. That was not what I was looking for, however, it's all they apparently wanted.

I called and they switched me over to an agent and we got it all set up for my car is going to be towed to cedar falls and get diagnosed to see what's going on with it thank you very much for your help amir

I am no longer interested in carrying a warranty with car shield I don't have a phone so this message is going to have to do

Out of all the repairs that have been done on my car sheild has not covered hardly anything.

This experience and nothing but a scam and a waste of money.

If I choose to carry a warranty on my car it will not be with car shield!!

Took 4 days of back n forth w shop n carshiled becauase carshield wants to send their own used parts to have ahop put in vs oem or even autozone part. End up costing me 4 days of no truck and $800 out of my pocket for an alternaor.

Oh ya alternater froze and melted belt which carshield would not cover also. So essentially had to pau for the whole thing out of my pocket even though ive been paying carshield $130 for 10 months for nothing

Very easy to correct. CS was very polite and courteous. They helped me update my payment information quickly and efficiently.

Talked with representative need to get diagnostics done on truck. Claim isnt covered by car shield. I want to cancel my contract as Im paying in and getting nothing back from my paid services

The commercial and advertising are all false. We have been with CarShield for 5+ years, making our payments on time and keeping our car regularly maintained at the dealership.

We had a problem with the throttle body a couple of years ago and we were denied the claim because in the fine print, throttle bodies aren't covered. This past month, when we took the car in for service they said that the car was burning oil and needed to do a teardown to figure out the problem. We reported this to CarShield, they approved the teardown and authorized us to get a rental vehicle. The dealership did the teardown and realized that a new engine would be needed, but had to wait three weeks to get an inspection from CarShield.

They finally came and did the inspection and sent my wife a text saying that the repairs are approved. Great! Until the following day when they called to say that the repairs were not approved AND since they weren't, we had to pay for the rental car...after a 3 week delay on their part!

Basically, in our experience, every word in their commercials and ads and on the website are untrue. We paid over $5,000 in premiums for absolutely nothing but disappointment in return.

We have canceled this bogus service and recommend that everyone else do the same. No matter the issue with your car, they have some unseen little loophole to get out of paying for it like they say.

This is not an extended warranty, this is a scam. The only response they had to our questions is "you didn't read the fine print." If we saw everything in the fine print, we never would have paid a nickel to this company, because nothing is covered.Do not get an extended warranty through them