Contact CarShield Customer Service
CarShield Phone Numbers and Emails
Toll-Free Number:
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(800) 587-4162USA, Canada
Customer Service:
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(800) 587-4603Payment Processing (USA)
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(800) 589-2401Toll Free
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(800) 508-7001
CarShield Emails:
How to Contact CarShield Customer Service?
Most Popular Number:
| Total calls: 1 974 | Issues resolved: 120 | Last call: Jun 20, 2025 |
CarShield Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
CarShield Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call CarShield is 8005874162. 74% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 85% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as CarShield may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
CarShield Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call CarShield is 8005874162. 74% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 85% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as CarShield may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
People call CarShield mainly because of request for information, activation/ cancellation, payments and charges.
23% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact CarShield is customerservice@carshield.com. 90% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
CarShield Website:
CarShield Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours (CST):
Monday - Friday: 7:00am - 6:00pm
Saturday: 8:00am - 8:00pm
Payment Processing Hours (CST):
Monday - Friday: 7:00am - 8:00pm
Saturday: 8:00am - 5:00pm
Sales Hours (CST):
Monday - Friday: 6:00am - 9:00pm
Saturday: 8:00am - 5:00pm
CarShield Customer Service Reviews
Not willing to help, they act like everything is your fault I let it go the first time they wouldn't reimburse me this is the second time so I just decided to cancel my contract, I pay almost $90 a month for the last 3 years
They were polite and great and handled my problem with care. I love there customer service and the care
I got done what i wanted to happen customer service was great.123334****666666****766667****7777****
I spoke with a representative that the vehicle I had was no longer in service and was told my money would be refunded for this month. Still nothing
How Good is CarShield's Customer Service?
Summary of CarShield Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call CarShield?
Request for Information Question:
- “Information”
- “Need to speak to someone”
- “Checking to see about my deductible”
Payments and Charges Question:
- “Payment changes”
- “To see if you could set my payments up to come out of my account the 3rd òf every month”
- “Pay my bill”
Activation/ Cancellation Question:
- “Cancel contract”
- “Cancel Marshfield”
- “Cancel payment date”
Product/ Service Question:
- “Insurance”
- “Warranty”
- “I need a tow and I have the Car Shield insurance and I’m stranded. I’ll hear a woman all by myself. Send. Can you see that phone number phone number?”
Account Question:
- “Info on my account”
- “Appliance member ship”
- “Add a new account”
Staff Question:
- “Rent your services”
- “Customer service”
- “Need service call”
Return/ Replace Question:
- “Need to change my payment date”
- “I need to replace my air conditioner in my 2016 Subrau.”
- “Change method of payment”
Refund Question:
- “Refund”
- “I want my money back on my card”
- “Refund on my canceled policies”
Cards Question:
- “Card number changed”
- “Update card info”
- “Update, new credit card”
Shipping and Delivery Question:
- “Parts Tracking”
- “To find my coverage package”
- “I never received my refund after canceling policy minutes after initiating it.”
Website/ Application Question:
- “App”
- “Your site will not let me register for the acvount I paid for”
- “App problems”
Employment Question:
- “Payoff balace”
Other Question:
- “Quotes”
- “I need my truck fixed”
- “Enrollment”
Compare CarShield Customer Service To
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