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Contact CarShield Customer Service

How to Reach a Person at CarShield

Verified Contact Information

Toll-Free Number:

  • 1-800-587-4162
    USA, Canada
Call Now

Customer Service:

  • 1-800-587-4603
    Payment Processing (USA)
  • 1-800-589-2401
    Toll Free
  • 1-800-508-7001
  • 1-800-579-6554

Emergency/ Hotline:

  • 1-800-380-2165
    Roadside Assistance, United Car Care (Canada)
  • 1-866-222-7869
    Roadside Assistance, United Car Care (USA)

Claims:

  • 1-800-531-1925
    File a claim
  • 1-800-859-9923

Jobs/ Career:

  • 1-636-875-5520

Sales/ Reservations:

  • 1-800-735-6108
    Canada
  • 1-800-792-6170
    Canada
  • 1-800-974-9385
    USA
  • 1-800-588-8501

Customer Service:

customerservice@carshield.com
info@carshield.com
legal@carshield.com
Send Message

CarShield Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular CarShield Phone Number
1 (800) 587-4162
Average Hold Time
00:01:11
Average Calls duration
6 minutes
Most Popular CarShield Email Address
customerservice@carshield.com
CarShield Live Agent Availability
22% of callers successfully reach a real person
Issue Resolution Rate
Low (23% reported full resolution)
View full overview

How to Contact CarShield Customer Service?

Most Popular Number:

(800) 587-4162
USA, Canada
Total calls: 2 033 Issues resolved: 123 Last call: Jun 15, 2026

CarShield features multiple customer service numbers that vary depending on the type of assistance the customer requires. If you have general customer service questions, call CarShield's phone number at 1-800-587-4162. The customer service number is available throughout the week. On weekdays, you can call the company anywhere between 7 AM and 8 PM CST. But on Saturday, the Carshield customer service hours are from 8 AM to 3 PM CST. Similarly, for claims, dial the Carsheild claim phone number, 1-800-859-9923, which is also available at the same time as the general customer service phone number.

For specific Carshield customer service phone numbers, head to the official and find the “Contact Us” section at the bottom of the page. Click on it, and you will be presented with a list of phone numbers ranging from numbers for sales and claims to general customer service. You can choose the number and call Shield for help.

CarShield customer service hours on weekdays are from 7 AM to 8 PM CST, and on Saturday, they are available from 8 AM to 3 PM CST. During these hours, you can get in touch with the customer service team using their phone number and have your problems resolved. Also, CarShield customer service for payment processing operates during the same hours via their number 1-800-587-4603. Moreover, CarShield also works 24 hours and 365 days a year, and you can contact the 24-hour customer service at 1-866-222-7869. This number is dedicated explicitly to roadside assistance.

If you prefer to contact customer service over email rather than via phone, you can contact the CarShield corporate office through their provided email address, customerservice@carshield.com. This method allows you to communicate directly with the CarShield customer service team making the communication process convenient for any queries or concerns you may have. Alternatively, CarShield offers a user-friendly contact form on their website (inside the Contact Us section), where you can submit your questions, comments, and suggestions. However, you must ensure that you have given CarShield accurate information about yourself and your questions to receive a precise answer or a possible solution to your queries.

PissedConsumer Club

Contact Information

CarShield Website:

CarShield Help Center:

Corporate Office Address:

CarShield, LLC
503 Pearl Dr.
Saint Peters, Missouri 63376
United States

Other Info (opening hours):

Customer Service Hours (CST):

Monday - Friday: 7:00am - 6:00pm

Saturday: 8:00am - 8:00pm


Payment Processing Hours (CST):

Monday - Friday: 7:00am - 8:00pm

Saturday: 8:00am - 5:00pm


Sales Hours (CST):

Monday - Friday: 6:00am - 9:00pm

Saturday: 8:00am - 5:00pm

More contact details

Summary of CarShield Customer Service Calls

2.7K TOTAL
CALLS
05:32 AVG CALL
DURATION
23% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call CarShield?

Request for Information Question:

  • “Need to get information on how to become a member”
  • “Request an estimate”
  • “Need to speak to someone”

Payments and Charges Question:

  • “I have a new debit number”
  • “Pay my bill”
  • “Pay bill for warranty”

Activation/ Cancellation Question:

  • “Cancel car shield acct”
  • “Cancel my subscription”
  • “CCancellation”

Product/ Service Question:

  • “Insurance”
  • “Policy info”
  • “Have a problem with my Chrysler Pacifica”

Account Question:

  • “My account”
  • “Unable to sign in”
  • “Info on my account”

Staff Question:

  • “Start up service on a second car”
  • “Rent your services”
  • “Customer service”

Return/ Replace Question:

  • “Change payment to the 7th”
  • “Need to change my payment date”
  • “I need to replace my air conditioner in my 2016 Subrau.”

Refund Question:

  • “Refund”
  • “I want my money back on my card”
  • “Refund on my canceled policies”

Cards Question:

  • “Card number changed”
  • “Update card info”
  • “Update, new credit card”

Shipping and Delivery Question:

  • “Parts Tracking”
  • “To find my coverage package”
  • “I never received my refund after canceling policy minutes after initiating it.”

Website/ Application Question:

  • “App”
  • “Your site will not let me register for the acvount I paid for”
  • “App problems”

Employment Question:

  • “Payoff balace”

Other Question:

  • “*** talk too someone there”
  • “My transmission went”
  • “Air conditioner and a rowing in my tires”

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Frequently Asked Questions

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