CarShield
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
CarShield Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CarShield has 1.4 star rating based on 334 customer reviews. Consumers are mostly dissatisfied.
75% of users would likely recommend CarShield to a friend or colleague.
- Rating Distribution
Pros: Good only in collecting money from me, No pros, Good at collecting your money.
Cons: Customer service and claims dept, Poor services result, Refused to pay for repair of covered failure.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CarShield has 1.4 star rating based on 334 customer reviews. Consumers are mostly dissatisfied.
75% of users would likely recommend CarShield to a friend or colleague.
- Rating Distribution
Pros: Good only in collecting money from me, No pros, Good at collecting your money.
Cons: Customer service and claims dept, Poor services result, Refused to pay for repair of covered failure.Recent recommendations regarding this business are as follows: "To my husband", "Go somewhere else, commercial is all lies", "BEWARE", "Avoid this company at all costs", "Don’t use this Company!".
Most users ask CarShield for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top CarShield Reviews
"Update payment method"
I called to update payment method. The process was quick and easy. I was also provided with cost saving payment options,which were helpful. Great service....
"They denied a claim that I had because they said the mileage was inaccurate, I told them when I inquired about coverage that I wasn’t sure if the mileage, it was okay then, they wanted the account"
They accepted my money after being told I wasnt sure about the vehicle mileage because it was in my grand daughters possession, it was, dont worry about it,...
Update payment method
User's recommendation: To my husband
Don't BUY THIS INSURANCE
Bought car insurance on two of my cars, one car's engine light came on was told by Car shield to take it to the shop and my deductible would only be 100.00. so got the mechanic to call Car shield after he used the diagnostic computer analysis to find out what was wrong with the car!
He was told none of the problems my car had were covered under my car insurance and I would have to pay them out of my own pocket. including the diagnostic analysis which was 130.00 my problem is they advertise that only 100.00 deductible BUT that's only if they approve the claim, which is not mentioned in their advertisements on T.V. or by the salesman, but you can not find out want is wrong with your car if you do not have the diagnostic analysis1. So it's a catch 22!
so taking your car in is a *** because you do not know what the result will be and then your stuck with the bill! car shield's claims dept was so slow, I waited 45 minutes on hold finally a recording came on and said if you would like us to call you back please leave your phone number and someone will get back to you in 15-20 minutes, 45 minutes later I called back got customer service who informed me that maybe it was a pre exzisting condition and it wasn't covered? another told me maybe they got the two cars mixed up?.
My mechanic then called me and said he had been on the phone trying to get through to the claims dept for hours! no one from claims ever called me back, I finally canceled my insurance on both cars and will be getting my money back, paying 200.00 a month for insurance on your cars incase they break down and then getting stuck with an 800.00 bill and they won't even cover the diagnostics to find out want is wrong with your car a very bad insurance policy and company!.
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- Customer service and claims dept
Preferred solution: just letting people know not to buy this insurance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Their advertising misrepresents their service
- False sense of security
- False sense of security and they do not follow through
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Carshield is a Rip Off
- Are scammers and they false advertise
Preferred solution: Full refund
User's recommendation: Absolutely Do Not use Carshield
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No response from Car Shield on claim
Preferred solution: Full refund
User's recommendation: Avoid this company at all costs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Everything with CarShield is always great just wanted to make sure my payment went through
- Very helpful
Preferred solution: Nothing everything is fine
User's recommendation: Just call with any problem they will always help
HORRIBLE CUSTOMER SERVICE - if you could call it customer service...
- Only cons
- There are no pros
- Shady and crooked
- Thieves
- Crooked
Preferred solution: I would like them to repair my car
User's recommendation: !!!Don't waste your money - keep looking elsewhere!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Contract ABF491****
Company fixed the issue and I have been provided with apology. I contacted CarShield customer, again, after I made the report with you. The representative agreed to send the requested information ASAP!
January 2nd of this year a representative promised to mail copies of the contract and id cards for my CarShield coverage. By January 17th I had not received anything yet.
A few days ago I was promised by CarShield customer service that I would receive the requested documents.
I'm waiting. Will inform you when the info is actually received.
- Rentals
- Towing
- Items covered
- Can not transfer contract and no refunds
Preferred solution: I need a copy of my contract and id cards
User's recommendation: Maybe! I recently signed with you guys
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I have a 2019 f150,
- No pros total bs
User's recommendation: Go somewhere else, commercial is all lies
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Dishonest Practices, Fraudulent, Scam
Preferred solution: I would like for the claim to be completely paid for.
User's recommendation: Save money and just pay for your own repairs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mahoning, Pennsylvania
Bad company contact policy
I am pissed I DO NOT RECOMMEND CAR SHIELD AMERICAN AUTO SHIELD They have a grace period before they fix your car but towing starts immediately. So if your car breakdown & needs fixed they will only tow it not get it fix if it's in your grace period i was 4 days shy in my 26 day grace period.
on DECEMBER 12th they towed my car January 8TH they deny my claim from information they had in the being only to say it was denied because of the 4 days difference they had to find a reason to deny it they had the shop do alot of stuff for nothing whose to say when your car gon breakdown but if it breakdown within that grace period it will not get fixed.
No one is taking CAR SHIELD because they don't like to pay SO DON'T WASTE YOUR MONEY IF YOU ARE HAVING CAR PROBLEMS. I have canceled my policy because if I'm paying you all to fix my car I shouldn't have to wait on a grace period you guys didn't wait a grace period before they take my money they don't give refunds if it's not within the 1st thirty days the representative will try to talk you into staying with them with a cheaper rate quote I do not recommend them they ask you for a lot of paper work on it like when you maintain it Ms Fox & Ice T shouldn't promote CAR SHIELD as good a good company check around read reviews but I recommend the old fashioned way save money for a rainy day because depending on some 1 else to fix it will cost you more in the end
- Reasonable price
- Grace period
Preferred solution: Full refund
User's recommendation: Don't stop with one check all & ask questions
Poor Service & Deception
- There are no pros
- We got cons
Preferred solution: Full refund
User's recommendation: Don’t use this Company!
Mccalla, Alabama
They denied a claim that I had because they said the mileage was inaccurate, I told them when I inquired about coverage that I wasn’t sure if the mileage, it was okay then, they wanted the account
User's recommendation: BEWARE
Insurance Expert Talks
Exposed: Types of Insurance Scams and Fails
In this video interview, Charles R. Gallagher, an attorney, explains what sort of insurance fraud happens with consumers. Find out more about insurance fraud, the worst cases discovered, and how to protect yourself from insurance scam.
Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.
Mesa, Arizona
Great consumer service
User's recommendation: Try it
Dallas, Texas
This is the biggest rip off company in the world...
Milwaukee, Wisconsin
The Service absolutely Sucks! They want to put After market parts in your Car! They want the Service providers to discount their parts! Dealerships hate these *** Total waste of your time & Money!
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thank you for helping me move on to another company...
Fair warning, ALL these companies operate pretty much the same. Cars today are very reliable.
Put your money in the bank and use it for maintenance & real repairs, not for insurance that you'll most likely end up having to pay for the repairs yourself anyway. People typically buy insurance for a piece of mind, but when it comes to car repair policies, you're buying empty promises. Nearly everything with a vehicle can be attributed to "normal wear & tear", "pre-existing condition", "neglect or abuse". Remember, maintenance is not included in the coverage.
Send the check to a charity, they'll pay as much towards your car repairs as these "polices" will. Car repair shops are NOT required to deal with Car Shield or any of these companies (most smaller shops will tell you to deal with them, AFTER you pay them first). Why create those headaches for yourself?
You'll always pay a lot more in premiums than you'll ever get out of them. But it's your money.
Why is carshild commercials on California t v??? It says Not a!valible in California so take that annoying commercial off!!
California probably kicked them out. Consider yourself lucky.
Paid actors are what you're seeing on their advertisements. What you read in these comments is the reality of what occurs when claims are presented, no actors.
Attorneys write these contracts including the fine print. Cars today have a high rate of dependability and infrequent break downs. If you feel a need to buy a service contract, go to a franchised dealer for your brand. That way you at least have a physical address (brick and mortar) place of business should you have a problem.
Service contract companies like, Car Shield, have been around a long time the pioneers and subsequent companies are no longer in business for good reason. Now, like a transformer they reinvent themselves into what we have here. In time, Car Shield will be gone, like their predecessors leaving a trail of unhappy customers and their class action lawsuits.
Do not fall into that category. Do not waste your time or money in what your being sold.
There is a BBB alert on this company, citing a pattern of failing to provide customer service or make repairs. BBB urges consumers to use caution if they decide to do business with CarShield. They have an F rating and thousands of complaints.
Well just look at the chimp in the comercials that says it all
I called them to get information about their service because of a radio ad I heard. I had to tell the salesman twice that I was simply calling for a free quote as advertised as he was very eager to get me to sign up with a credit card.
I then told him again I was simply asking for a quote as a favor for another person.
In the end I felt something wasn't right and hung up. I did a consumer review by finding this thread and am glad I went with my gut feeling.
These types of auto repair insurance companies have been around for a long time. They are not "warranties" Only authorized dealers, through the manufacturer offer factory coverage for either new, pre-owned or certified vehicles.
Companies like Car Shield are for profit corporations. Their goal is to sell as many policies as they can and in many cases adjust claims by referring to the fine print in a convoluted policy description. be aware of what you are purchasing and understand that attorneys have written these policies. My thought is if you're going to buy protection do it through a dealer that sells your brand name.
Not all cars will qualify. That way you have a brick-and-mortar place of business (an actual physical building) that services your type of vehicle for a face-to-face conversation should you have an issue you would stand a better chance of resolution should you have an issue.
Agree 100%