Ken H Rwz

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Verified Reviewer

Unbelievable

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Get your credit card ready because that's what they're after, obviously. I'm deaf and asked a question, and was prompted right away to give up my credit card number. That was not what I was looking for, however, it's all they apparently wanted.

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Loss:
$11
Pros:
  • Coverage
Cons:
  • Billing

Preferred solution: A human to chat live with without asking for my credit card

User's recommendation: Stay away!

Matthew R Sgd

Don't BUY THIS INSURANCE

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Bought car insurance on two of my cars, one car's engine light came on was told by Car shield to take it to the shop and my deductible would only be 100.00. so got the mechanic to call Car shield after he used the diagnostic computer analysis to find out what was wrong with the car!

He was told none of the problems my car had were covered under my car insurance and I would have to pay them out of my own pocket. including the diagnostic analysis which was 130.00 my problem is they advertise that only 100.00 deductible BUT that's only if they approve the claim, which is not mentioned in their advertisements on T.V. or by the salesman, but you can not find out want is wrong with your car if you do not have the diagnostic analysis1. So it's a catch 22!

so taking your car in is a *** because you do not know what the result will be and then your stuck with the bill! car shield's claims dept was so slow, I waited 45 minutes on hold finally a recording came on and said if you would like us to call you back please leave your phone number and someone will get back to you in 15-20 minutes, 45 minutes later I called back got customer service who informed me that maybe it was a pre exzisting condition and it wasn't covered? another told me maybe they got the two cars mixed up?.

My mechanic then called me and said he had been on the phone trying to get through to the claims dept for hours! no one from claims ever called me back, I finally canceled my insurance on both cars and will be getting my money back, paying 200.00 a month for insurance on your cars incase they break down and then getting stuck with an 800.00 bill and they won't even cover the diagnostics to find out want is wrong with your car a very bad insurance policy and company!.

t

View full review
Loss:
$800
Cons:
  • Customer service and claims dept
Reason of review:
Not as described/ advertised

Preferred solution: just letting people know not to buy this insurance

133 comments
Guest

thank you for helping me move on to another company...

Phi Vaj
reply icon Replying to comment of Guest-2172794

Fair warning, ALL these companies operate pretty much the same. Cars today are very reliable.

Put your money in the bank and use it for maintenance & real repairs, not for insurance that you'll most likely end up having to pay for the repairs yourself anyway. People typically buy insurance for a piece of mind, but when it comes to car repair policies, you're buying empty promises. Nearly everything with a vehicle can be attributed to "normal wear & tear", "pre-existing condition", "neglect or abuse". Remember, maintenance is not included in the coverage.

Send the check to a charity, they'll pay as much towards your car repairs as these "polices" will. Car repair shops are NOT required to deal with Car Shield or any of these companies (most smaller shops will tell you to deal with them, AFTER you pay them first). Why create those headaches for yourself?

You'll always pay a lot more in premiums than you'll ever get out of them. But it's your money.

Guest

Why is carshild commercials on California t v??? It says Not a!valible in California so take that annoying commercial off!!

Phi Vaj
reply icon Replying to comment of Guest-2157534

California probably kicked them out. Consider yourself lucky.

Celita Ycy

Paid actors are what you're seeing on their advertisements. What you read in these comments is the reality of what occurs when claims are presented, no actors.

Attorneys write these contracts including the fine print. Cars today have a high rate of dependability and infrequent break downs. If you feel a need to buy a service contract, go to a franchised dealer for your brand. That way you at least have a physical address (brick and mortar) place of business should you have a problem.

Service contract companies like, Car Shield, have been around a long time the pioneers and subsequent companies are no longer in business for good reason. Now, like a transformer they reinvent themselves into what we have here. In time, Car Shield will be gone, like their predecessors leaving a trail of unhappy customers and their class action lawsuits.

Do not fall into that category. Do not waste your time or money in what your being sold.

Guest

There is a BBB alert on this company, citing a pattern of failing to provide customer service or make repairs. BBB urges consumers to use caution if they decide to do business with CarShield. They have an F rating and thousands of complaints.

Guest

Well just look at the chimp in the comercials that says it all

Guest

I called them to get information about their service because of a radio ad I heard. I had to tell the salesman twice that I was simply calling for a free quote as advertised as he was very eager to get me to sign up with a credit card.

I then told him again I was simply asking for a quote as a favor for another person.

In the end I felt something wasn't right and hung up. I did a consumer review by finding this thread and am glad I went with my gut feeling.

Jacquelynn Mzu

These types of auto repair insurance companies have been around for a long time. They are not "warranties" Only authorized dealers, through the manufacturer offer factory coverage for either new, pre-owned or certified vehicles.

Companies like Car Shield are for profit corporations. Their goal is to sell as many policies as they can and in many cases adjust claims by referring to the fine print in a convoluted policy description. be aware of what you are purchasing and understand that attorneys have written these policies. My thought is if you're going to buy protection do it through a dealer that sells your brand name.

Not all cars will qualify. That way you have a brick-and-mortar place of business (an actual physical building) that services your type of vehicle for a face-to-face conversation should you have an issue you would stand a better chance of resolution should you have an issue.

Guest
reply icon Replying to comment of Jacquelynn Mzu

Agree 100%

View more comments (132)
Robert W Rrw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Failed to honor warranty as stated!

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CarShield - Failed to honor warranty as stated!

My 2013 Cadillac Escalade piston gasket blew and you could hear it and the mechanic wanted to make sure and also did a compression test to confirm it. CarShield told him he need to take the engine apart so a rep could come out to see it.

The mechanic stated it would cost more to do that than to just replace it.

I ended up having to pay for it myself. Company is no good and a lot of mechanic in my area and will not take CarShield.

View full review
Loss:
$4000
Cons:
  • Initial perception of warranty is false

Preferred solution: Full refund

User's recommendation: Don't buy CarShield

CYNTHIA J Buv

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Verified Reviewer
| map-marker Bend, Oregon

Cancel Immediately!!

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I am no longer interested in carrying a warranty with car shield I don't have a phone so this message is going to have to do

Out of all the repairs that have been done on my car sheild has not covered hardly anything.

This experience and nothing but a scam and a waste of money.

If I choose to carry a warranty on my car it will not be with car shield!!

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User's recommendation: It is not worth the money!!!

Bradley W Lze

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Verified Reviewer
| map-marker Canal Winchester, Ohio

Scam warranty company

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Took 4 days of back n forth w shop n carshiled becauase carshield wants to send their own used parts to have ahop put in vs oem or even autozone part. End up costing me 4 days of no truck and $800 out of my pocket for an alternaor.

Oh ya alternater froze and melted belt which carshield would not cover also. So essentially had to pau for the whole thing out of my pocket even though ive been paying carshield $130 for 10 months for nothing

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Rena A Dow

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Verified Reviewer

Payment not received

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Very easy to correct. CS was very polite and courteous. They helped me update my payment information quickly and efficiently.

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User's recommendation: These people are great.

Leonard P Dnn

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Verified Reviewer

Their advertising misrepresents their service

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CarShield - Their advertising misrepresents their service

The commercial and advertising are all false. We have been with CarShield for 5+ years, making our payments on time and keeping our car regularly maintained at the dealership.

We had a problem with the throttle body a couple of years ago and we were denied the claim because in the fine print, throttle bodies aren't covered. This past month, when we took the car in for service they said that the car was burning oil and needed to do a teardown to figure out the problem. We reported this to CarShield, they approved the teardown and authorized us to get a rental vehicle. The dealership did the teardown and realized that a new engine would be needed, but had to wait three weeks to get an inspection from CarShield.

They finally came and did the inspection and sent my wife a text saying that the repairs are approved. Great! Until the following day when they called to say that the repairs were not approved AND since they weren't, we had to pay for the rental car...after a 3 week delay on their part!

Basically, in our experience, every word in their commercials and ads and on the website are untrue. We paid over $5,000 in premiums for absolutely nothing but disappointment in return.

We have canceled this bogus service and recommend that everyone else do the same. No matter the issue with your car, they have some unseen little loophole to get out of paying for it like they say.

This is not an extended warranty, this is a scam. The only response they had to our questions is "you didn't read the fine print." If we saw everything in the fine print, we never would have paid a nickel to this company, because nothing is covered.Do not get an extended warranty through them

View full review
Loss:
$5000
Pros:
  • False sense of security
Cons:
  • False sense of security and they do not follow through
Alice S Pmq

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Verified Reviewer
| map-marker Muskogee, Oklahoma

Parts not covered that need repaired, cancel my acct

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My truck has an oil leak from the oil pan. It would cost over $800 to fix it and it is not covered by CarShield.

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Anonymous
map-marker Cleveland, Ohio

Cancellation of my car shield policy

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Updated by user Jun 23, 2024

No one returns your text messages. Every number including the number for repair never replies or gets back to you . Very disappointing experience

Original review Jun 20, 2024

I am writing you to cancel my subscription/ of my car shield insurance policy . I called every number listed for car shield and keep getting a message thank you for calling and hanging up.

Please cancel my policy .

I Thomas E.Yamamoto here by cancel my car shield insurance policy as of June 20,2024.

Please refrain from withdrawing anymore funds from my bank account.

Thank you,

Thomas E. Yamamoto

View full review
Anonymous
map-marker Endicott, New York

I filed a claim and there was no follow up and this was on the 2006 Cadillac and also my home safety. They told me someone would be in contact with me and nobody on either claim bothered to contact me

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I needed a home repair, I was told a contractor will be touch very soon. No one reached out to me. I always need the agency to do the following for me

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User's recommendation: Help them use the services Follow up with customer

Alice S Pmq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Muskogee, Oklahoma

Service needed not provided by company

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Im upset. I paid every month but dont get nothing back.

This happened to me before but I continue to pay my premium. My oil pan leak is not covered

View full review
Alice S Pmq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Muskogee, Oklahoma

Claim isn’t covered by carshield

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Talked with representative need to get diagnostics done on truck. Claim isnt covered by car shield. I want to cancel my contract as Im paying in and getting nothing back from my paid services

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Dan F Rgp

Problem not covered

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I'm very disappointed that the issue with my car is not covered; catalytic converter. So, my out-of-pocket cost will be $2000.00.

NOT FAIR AT ALL.

The reason I was given for it not being covered is that the item costs too much. I'm going to have to rethink staying with this policy.

View full review

User's recommendation: Look before you leap

Insurance Expert Talks

Exposed: Types of Insurance Scams and Fails

Mar 7, 2021

In this video interview, Charles R. Gallagher, an attorney, explains what sort of insurance fraud happens with consumers. Find out more about insurance fraud, the worst cases discovered, and how to protect yourself from insurance scam.

Read full article
Charles
Charles

Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

Jassodra L

Car Shield A Rip Off

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Last October I took my Car in which I was told I had a bad seal in my 2015 Jeep Grand Cherokee. Car Shield refused to pay for my $5000 repair for a Transfer case.

The seal had a leak which sucked the fluid back into the transmission and Car shield told my repair shop it was my fault. After being a Loyal member for over 3 years, and then back and forth with 2 repair shops telling Car Shield my problem, which they refused to take heed to my situation, I will not recommend this company to anyone.

View full review
Loss:
$5000
Pros:
  • Rip off
Cons:
  • Rip iff

Preferred solution: Full refund

Anonymous
map-marker Minneapolis, Minnesota

To cancel

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I only needed to cancel because we bought a brand new vehicle, and no longer needed your service! I do not think that the rep.

understood me at all! I am not a pissed customer! We were happy with your service!

We just don't need it for a few years! We will let you know when we do!

Thank you,

Jacqueline Koupal

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Anonymous
map-marker Sacramento, California

New payment method

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There was never an issue I dont know how I got to this site. I am very pleased with Car Shield.

I just was trying to change my method of payment.

So I dont know why I ended up at the pissed off app. Thanks

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User's recommendation: Car Shieldis a great company! We are very happy with it.

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