Susan F Xsp

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Verified Reviewer

Have my car at shop

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Been paying them monthly for Over 2 years 1st time I take my car to shop they dont pay a dime, Its $500.00 and have gold package!
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Loss:
$500

Preferred solution: Full refund

User's recommendation: Not worth a damn! Take your money!

Trayveon Huh
map-marker Hilliard, Ohio

Positive experience

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We needed our front computer screen replaced. I went to the dealer and it cost me the $100 it was supposed to cost. If u buy this policy because your car needs help be smart and wait until the waiting period is over to try and claim. I couldnt believe that people were complaining about repairs not being paid for repairs that were in the non coverage period??
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User's recommendation: seem to be just what they say, but then I bought the top policy available too

Anonymous
map-marker Oyster Bay, New York

After service response

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The tow truck company did not provide proper tools to start my truck. The driver kept telling me my starter was stuck but that was not the problem. His starting jumper pack was not strong enough to start my truck. He kept crawling under my truck hitting my starter. He did not speak English and used his phone to translate from Spanish to English. It took me 30 minutes to get him to stop hitting my starter. He finally gave up and left. Had a neighbor with his truck jump start my truck the next day and got truck running after 15 minutes.
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User's recommendation: Do your due diligence !

Susan F Xsp

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Verified Reviewer
| map-marker Charlotte, North Carolina

Have my car at shop

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Ive been paying for your services every month for 2 years 1st time I put my car in shop you refuse to cover. Look how much I have paid in to you all. And now have gold package. This is crap!
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User's recommendation: Would not recommend at all

Anonymous
map-marker Brookhaven, Mississippi

Disrespectful tv commercial

Pretending a high car repair bill is akin to a life threatening situation. If anyone has ever had a loved one in intensive critical care in the hospital the real meanings of those comparisons is cheap and sickening at the same time. You should be more than ashamed. From a near fatal car accident victim.
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Makebra M

To find out if my warranty covers front rotors

I need front rotors the car is shaking when I press the brakes on the car. I need to know if the rotors are covered
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Preferred solution: New front rotors

Charlayne G Esp

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Verified Reviewer

Canceelation

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I want to cancel my service because my car dealership no longer accepts car shield. I only take my car to the dealer
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Preferred solution: Full refund

Jeffrey H Wbc

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Verified Reviewer

Lack of Service and Caring

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Car Shield is a BS Ripoff company, they have denied all but one of my claims. Now after paying them for four years, when I need them the most they don't care. I just had open heart surgery and need air in my tires due to the cold weather. You would think this is a simple problem, but no..they refuse to do it. NEVER BUY CAR SHIELD.
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Loss:
$3400
Cons:
  • Deny all claims
  • Do not care to help clients

Preferred solution: Full refund

User's recommendation: Stay away from Car Shield

Resolved
Makena Crm

Resolved: Did not want to pay repair bill or a 80.00 ONE DAY CAR RENTAL

Updated by user Dec 29, 2023

Company fixed the issue and I have been provided with apology. Call the BBB. Mistake on the tv ad.

Original review Nov 28, 2023
Car lever shift got stuck Had it flat bed to repair garage that handles Corvettes only. Called car shield they wanted me to go to Pep Boys. I said that they could not repair the car because it is a hard unit to repair. There TV adds state that you could pick the repair shop of your choice. I did the female rep was very snotty and demeaning and had a giggle before hanging up. VERY RUDE. E mailed BBB The sent it to car shield they never replied. I am out over 580.00 dollars They should a class action suit.
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Loss:
$580
Cons:
  • Do not tell the whole truth in there tv ads

Preferred solution: Full refund

User's recommendation: Stay away from the liars of car shield

1 comment
Guest

Is this Corvette-only shop the dealer and/or ASE certified? This place has rules that should be read before signing on. Taking to whoever you want can include a high school training class.

Anonymous
map-marker Orlando, Florida

It was on my phone

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I just recently purchased a warranty with car sheild and i wanted to be sure that they had my correct mileage on my 2017 buick encore?
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Anonymous
map-marker Columbia, Mississippi

Shiitty

Shittydidnt answer Medford GB b Ds bsshshdhshshshshshshshshshxyshxhshshshdhdhshshdfjdhxhxhxhxhxhxhxhxhxhxbxhbxhxhxhxhxhxhxhxhxhxhxhxhxhxhxhxbxbxvxbxg) g) g g g g g g g bzvxvzvxvxvxvxvxvxvxvzv?.?.?.?v
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User's recommendation: ***

arthur d Ehw

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Verified Buyer
|

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Verified Reviewer

My bank statement

CarShield - My bank statement
you guys are saying you didnt take $101 from my account and you did and i have the proof . i talked to customer service and she told me you guys dont take partial payments . thats not true because why would you take only $101 out of my account?
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Loss:
$102

Preferred solution: Full refund

Wendy W Kgl

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Verified Reviewer

Terrible customer service

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They kept going back and forth the dealership to the point (3weeks later) we literally said screw this! DEFINITELY NOT AS ADVERTISED BY FAR! RUN RUN RUN FROM THIS COMPANY!!!
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Loss:
$2000
Cons:
  • Not trustworthy

Preferred solution: Prevent another from going through this BS!

User's recommendation: RUN RUN RUN.. DID I SAY RUN?

Trecia Ucg

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Verified Reviewer
| map-marker Houston, Texas

I'm pissed

Month I canceled you guys three months ago and youre still charging my account you took out another $98 I canceled you guys I want my money put back in today Im tired of you guys playing a game with me
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User's recommendation: Do not go With car shield

Beaulah Ebf

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Verified Reviewer
| map-marker New York, New York

Everything is fine.

I thought I was going to need roadside assistance. However, it turned out that I did not need it. Thanks
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